Shipping policy
At Khanie, we understand the importance of getting your purchase to you as quickly and efficiently as possible. That's why we offer fast and reliable shipping on all orders. Here's what you can expect:
- After placing an order, it typically takes 2-4 days for the order to ship.
- You will receive a confirmation email after placing an order and another email after your order has shipped, which will contain tracking information and instructions on how to track your parcel.
- We offer standard and expedited shipping methods, and the estimated delivery time for each method is shown on the checkout page. You can also check the estimated delivery time by selecting your country on this link https://khanie.com/pages/the-estimated-delivery-time. However, please note that the estimated delivery time may vary due to many factors, including but not limited to location, shipping carrier, and the volume of orders being processed.
- Customers may expect the delivery time 7-15 days, depending on your location.
- If you have not received your item(s) beyond this time, you will be eligible for a full refund after conducting a postal investigation.
- Full refunds are not available under the following circumstances:
- If the delivery delays caused by the buyer providing incorrect or incomplete delivery information.
- If the delivery delays caused by force majeure incidents, such as natural disasters, bad weather, and war.
- If, for whatever reason, the package is lost or stolen.
- If the delivery delays caused by beyond our control, such as public holidays and Customs issues.
- There is no additional cost for shipping.
- If you have any questions or concerns about your order, please contact us via live chat or email at getintouch@khanie.com, and we will be happy to assist you.